Search for help on a wide variety of topics, including MySSU, graduation, login and passwords, scheduling classes, transcripts.
- Can I check the status of my order online?
- Does First Class Mail mean it will get here faster?
- How will I know if my order has gone through successfully?
- I attended Sonoma State a long time ago. Will that affect how long it takes to get my transcript?
- I have a hold/encumbrance on my records. What happens to my order if I don't clear it up?
- I have several charges on my credit card and I only placed one order. Why am I being charged multiple times?
- I live in Puerto Rico/U.S. Virgin Islands. How do I enter my delivery address?
- I was an international student and don't have a social security number. How do I proceed?
- I'm using my parent's credit card so the name doesn't match mine. Is that ok?
- My school offers Electronic Delivery (EDI/XML/PDF). Why do I only see these options on some of my recipients?
- View Your Unofficial Transcript
- What if I don't have a valid email account?
- What if I don't receive my authorization form or other emails from Credential Solutions?